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Flexible building design popularity is accelerating. “Office is becoming like a hotel and retail is becoming like residential,” says JLL’s managing director of Property and Asset Management Randy Fink. “There is just the integration of the services across different product types of commercial real estate.” Fink says commercial real estate is changing, even in the office sector. “It’s more and more of a consumer product,” Fink says. “That trend was there before COVID, but it has accelerated.”